As an experienced customer srvice representative, i was able to handle several types of account, Customer Service, Billing, Sales, and Technical. Each account requires different types of services:
**Customer Care Specialist / Sales / Billing -
Address sales issues raised by customers. Handles Pre-Sales Calls and concerns Processing Sales and Orders for the customers. Assist customers in understanding their bills / invoice Dealing with past-due customers by offering smaller payment plans over a longer period. Making sure the company gets paid for the services rendered Change of customers service/plans if necessary to make sure that the customer gets the best value for their money
**Technical Support Professional -
Proactively addressed issues raised by customers Took in technical troubleshooting calls for a consumer electronics account.
**Chat Customer Service- Assist cutomers in navigating the website, address any questions that may arise regarding products being offered placing and tracking orders.
Experience: 5 - 10 years
Remote Chat Customer Service via LiveChat for consumer products
Experience: 2 - 5 years
Insurance Verification for dental office based in NY.
Experience: 10+ years
Phone, email and chat customer service for consumer products
Experience: 5 - 10 years
Experience: 1 - 2 years
Order taking task / customer service for chineses restaurant based in U.S
Experience: 6 months - 1 year
Updating data via google docs
Experience: 6 months - 1 year
Experience: 1 - 2 years
Internet Technical Support for a company based in Australia
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