I have spent over three years leading online digital platform teams for US-based businesses, learning exactly what makes digital systems efficient and what slows them down. Today, I use that operational experience to build high-performance websites and automated workflows that help businesses work smarter.
As an IT Support and Automation Specialist, I bridge the gap between complex backend systems and seamless front-end user experiences. Whether I am deploying custom web architecture using AI-assisted development tools (Cursor, Antigravity), or orchestrating complex backend automations to eliminate manual tasks (n8n,
With a C2 English mastery certification and a strong background in secure, Tier-1 technical problem-solving, I am ready to handle complex technical challenges from day one.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
I have extensive experience managing high-volume email correspondence for digital platforms. I excel at diagnosing issues, managing account anomalies, and providing detailed, step-by-step troubleshooting instructions to end-users via email while maintaining high-satisfaction service delivery.
Experience: 2 - 5 years
Backed by a C2 English mastery certification, I deliver professional and highly accurate chat support. My background includes serving as a primary escalation point for complex inquiries, troubleshooting user accounts, and maintaining 100?curacy while guiding customers to prompt resolutions.
Experience: 2 - 5 years
specialize in technical customer service, system troubleshooting, and digital platform management. My experience includes navigating complex internal systems to resolve diverse user account anomalies, app syncing errors, and payment gateway glitches. I am highly adaptable and proficient in both direct Tier-1 customer support and back-end automation troubleshooting.
Experience: Less than 6 months
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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