E-commerce Customer Support VA | Shopify, Email & Order Support

Managed customer emails and helpdesk tickets for refunds, delivery updates, product concerns, complaints, and follow-ups while keeping responses clear and accurate.

Handled high-volume e-commerce customer support through Re:amaze, resolving 100 to 200+ daily tickets related to refunds, delivery concerns, order updates, and customer complaints while maintaining a 95% first-contact resolution rate.

Supported U.S.-based customers across e-commerce and healthcare accounts, handling high-volume calls, tickets, emails, and sensitive concerns with clear communication.

Managed Shopify store support tasks, including order checks, SKU updates, product gallery updates, customer record updates, and product listing checks. Also handled customer concerns related to refunds, delivery issues, and order updates through helpdesk tickets.

Updated customer records, order details, product information, and workflow notes across Shopify, CRM tools, and internal systems with strong accuracy.

Managed customer emails and helpdesk tickets for refunds, delivery updates, product concerns, complaints, and follow-ups while keeping responses clear and organized.

Reviewed and updated customer orders, resolved pricing errors, delivery delays, substitutions, and fulfillment concerns for a U.S.-based e-commerce account.

Updated customer records, account notes, order details, and workflow updates in CRM and support systems while keeping information accurate and easy to track.

Familiar with Amazon Seller Central for e-commerce support tasks, including order checks, customer-related updates, product information review, and basic store workflow support.

Supported inventory-related tasks by checking SKUs, product listings, order details, and product gallery updates to help keep store information accurate.

Reviewed product details, order information, customer tickets, and store updates to catch errors and keep e-commerce records accurate.

Used Microsoft Excel for tracking customer information, order updates, payroll timekeeping, reports, and admin records with focus on accuracy and organization.

Supported admin workflows such as calendar coordination, customer follow-ups, documentation, order checks, and cross-team updates for remote teams.

Handled remote admin tasks including customer record updates, order checks, documentation, team coordination, and workflow tracking for U.S.-based operations.

Familiar with Gorgias for e-commerce support, including checking customer messages, tracking order concerns, and organizing refund or delivery-related tickets.