Quality Assurance Analyst | Customer Service Specialist | Reporting & Administra

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 8th, 2026 (5 days ago)

Member Since

June 3rd, 2022

Profile Description

Customer Support | Quality Assurance | Administrative Support

I am an organized and detail-oriented Operations & Administrative Professional with over 8 years of experience supporting customer service operations, quality assurance, reporting, coaching, and business administration across Utilities, Executive Membership Services, E-commerce, and Sales Development.

Throughout my career, I have partnered with operations leaders to improve service quality, streamline processes, prepare performance reports, conduct quality evaluations, and support daily business operations. I am experienced in phone, email, and chat support, documentation management, stakeholder coordination, and delivering accurate, data-driven insights that help teams achieve operational excellence.

I thrive in remote work environments where organization, communication, accuracy, and accountability are essential. My goal is to help businesses improve efficiency, deliver exceptional customer experiences, and support teams through reliable administrative and operational support.

Core Skills

• Administrative & Operations Support
• Customer Service (Phone, Email & Chat)
• Quality Assurance & Auditing
• Performance Reporting & Data Analysis
• Documentation & Process Management
• Performance Coaching & Team Development
• Shopify & E-commerce Support
• Lead Qualification & Sales Auditing
• Process Improvement
• Stakeholder Coordination

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