Shopify Customer Experience & Retention Specialist | Reduce Refunds | Gorgias &

Overview

Looking for full-time work (8 hours/day)

at $7.98/hour ($1,536.00/month)

Bachelors degree

Last Active

June 26th, 2026 (today)

Member Since

May 30th, 2022

Profile Description

Hi, I’m Erwin.

I help Shopify brands reduce refunds, retain customers, and manage high-volume support without losing revenue.

With over 7 years of experience supporting fast-growing DTC and dropshipping brands, I specialize in handling complex customer issues, subscriptions, and post-purchase concerns across Shopify and Amazon.

I don’t just answer tickets. I focus on resolving issues in a way that protects revenue, reduces unnecessary refunds, and improves long-term customer experience.

My day-to-day work includes managing support inboxes, investigating order and delivery issues, handling refunds and exchanges, resolving shipping delays, and coordinating with fulfillment teams.

I’m experienced with Shopify, Gorgias, Zendesk, and Slack, and I’m comfortable working in fast-paced environments where accuracy and response quality matter.

I also identify patterns in customer issues and help improve workflows through better tagging, macros, and internal processes to reduce support volume over time.

I’m known for staying calm with frustrated customers, taking ownership of issues, and resolving cases end-to-end.

I’m currently looking to support a growing eCommerce brand where I can contribute to both customer experience and operations.