Empathetic and results-driven Customer Support & Admin Specialist with nearly 3 years of experience assisting international clients. Skilled in handling customer inquiries via phone, SMS,
Core Skills & Tools: Salesforce, Navitaire New Skies, Hooroo, Booking Koala, Clean Genie, Google Sheets, Microsoft Office, Canva, Photoshop, CapCut, Meta Business Suite.
Achievements:
• Maintained excellent QA scores and zero revenue-impacting errors at TTEC (hotel & airline reservations).
• Consistently exceeded call and verification quotas at EMAPTA (fraud prevention client).
• Boosted customer retention and daily bookings as a Customer Service and Admin Assistant for a Texas-based cleaning service business.
Known for clear communication (C2 English Proficiency), fast execution, attention to detail, and adaptability. Typing speed: 83 WPM.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 6 months - 1 year
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