Customer Support & Retention Specialist | Technical Support | Order Management |

Overview

Looking for full-time work (8 hours/day)

at $5.44/hour ($1,047.84/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

May 26th, 2022

Profile Description

With over 10 years of professional experience, including 8+ years specializing in customer support, retention, order management, and technical support. I help US-based businesses deliver exceptional customer experiences while protecting revenue and reducing churn.

Throughout my career, I've managed 60+ daily customer interactions across phone, chat, and email, consistently meeting SLA targets and maintaining high satisfaction scores. At Nano Hearing Aids LLC, I executed retention strategies for 20+ at-risk customers daily, contributing to a 40% improvement in retention rate, and processed 25+ orders per shift with 100% accuracy. At Teleperformance Philippines supporting Boost Mobile, I was promoted from Tier 1 to Tier 2 technical support after demonstrating consistent performance and reduced resolution delays by up to 95% through proactive escalation management and workflow improvements.

I'm proficient in Freshdesk, Gorgias, Shopify, Google Workspace, and Slack and experienced with CRM and ticketing systems, RMA and refund processing, carrier coordination, and SLA compliance.
I'm looking for a long-term, full-time remote role where I can be a dependable frontline asset, someone who doesn't just close tickets but genuinely retains customers and contributes to your business growth from day one.