Pranz
IT Support Specialist | 5+ years in Technical Support
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $9.11/hour ($1,100.00/month)
Bachelors degree
Last Active
June 29th, 2026 (10 days ago)
Member Since
May 26th, 2022
Profile Description
Hi, I’m
My background includes system administration, endpoint security, Azure AD, and network management. I am passionate about providing efficient IT solutions and excellent customer service. I hold a degree in Information Technology and bring strong experience with Microsoft 365 Administration, Windows Server, and leading ticketing systems.
I am now seeking a new opportunity where I can apply my skills, contribute to organizational success, and continue growing in the IT field.
Key Skills
Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive)
Azure Active Directory Management (Microsoft ENTRA ID)
Windows Server Administration
Ticketing Systems (Connectwise, Freshservice, Zendesk, Jira)
Remote Monitoring and Management (RMM) Datto , Connectwise
Networking Troubleshooting (Routing & Switching)
>Email and Domain Migration
Onboarding/Offboarding Users
Endpoint Device Setup and Configuration
Microsoft Licensing Management
Google Workspace Administration
AWS Administration
Tools & Platforms
ConnectWise / LabTech
Datto/Autotask
Splashtop
CrowdStrike, Bitdefender, Sophos
Zendesk, Freshservice, ManageEngine
Salesforce, Genesys, Citrix
Top Skills
Customer Support » IT
Experience: 2 - 5 years
As an L2 Service Desk Analyst, I handle escalated IT issues and support a wide range of tools and systems. Key responsibilities include managing tickets in Freshservice ITSM, Office 365 and Exchange administration, Azure and Active Directory management, ConnectWise Automate for RMM, user Onboarding/Offboarding, hardware troubleshooting, and maintaining PBX systems. We also document solutions in a Knowledge base and provide advanced IT support to ensure seamless operations and user satisfaction.
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Customer Support » Helpdesk Support
Experience: 2 - 5 years
As L2 IT staff, we guarantee system efficiency, address escalating issues, and offer advanced technical assistance. Active Directory management, hardware troubleshooting, IT service support, SLA targets, ticket resolution, help with SAP ERP, VPN, networking, and AWS, and upholding customer-focused service standards are among the major duties. Our role places a high value on technical know-how and effective problem solving.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
The main responsibilities of a Team Lead | Technical Support Specialist involve providing clients with comprehensive technical support via phone, chat, and email in a ticketing system. Key duties include troubleshooting ERP and CRM software, resolving issues with security camera programs on the system, conducting basic network troubleshooting, and providing desktop assistance, including advice on memory storage configuration. This role requires strong problem-solving skills, effective communication, and leadership to ensure client satisfaction and team efficiency.
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Capas, TARLAC
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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