Workforce Management / General VA / CSR

Overview

Looking for part-time work (4 hours/day)

at $7.45/hour ($720.00/month)

Bachelor's degree

Last Active

July 6th, 2026 (12 days ago)

Member Since

May 10th, 2022

Profile Description

I worked as an Operations and Recruitment Operations Manager at OutSta, where I supported recruitment pipelines, operational workflows, and client delivery for remote staffing placements. In this role, I coordinated interviews between clients and candidates, managed hiring pipelines, and ensured smooth onboarding once candidates were placed. I also worked closely with recruiters to track candidate progress, maintain hiring dashboards, and keep the recruitment process organized and efficient.

Part of my work involved improving internal systems and processes. I helped build and implement an Applicant Tracking System (ATS) and automation workflows that streamlined candidate sourcing, screening, and outreach. I also maintained operational dashboards and reports that provided visibility into hiring performance and delivery timelines.

Prior to that, I worked as a Security Virtual Assistant and Team Lead supporting a U.S.-based property management operation. I coordinated a small team while monitoring security operations across more than 200 properties and preparing daily operational reports for the client.

Earlier in my career, I spent several years in the BPO industry as an Adherence and Reporting Analyst, where I produced daily, weekly, and monthly operational reports and analyzed workforce data to support staffing and scheduling decisions. This role required a high level of accuracy and constant coordination with leadership teams and multiple operational sites.

I also have a strong background in customer support, with several years of experience assisting customers with billing issues, technical concerns, order processing, retention calls, and general account support. This experience helped me develop strong communication skills and the ability to resolve issues efficiently in fast-paced environments.

Overall, my experience combines operations management, recruitment coordination, reporting, and remote team support, allowing me to contribute effectively to organizations that rely on structured processes and strong operational support.