Fitness & E-commerce Customer Experience Operations Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.03/hour ($390.40/month)

Bachelors degree

Last Active

June 23rd, 2026 (3 days ago)

Member Since

May 5th, 2022

Profile Description

Why work with me?

I help fitness coaches and e-commerce brands improve client experience, streamline operations, and create consistent systems that support growth without constant supervision.

I have worked with clients from the US, United Kingdom, and Australia, supporting fitness coaching businesses, e-commerce operations, customer support, Instagram DM outreach, lead follow-ups, and backend systems that keep the business running smoothly.

For fitness coaches, I support the operational side of the business through Trainerize, MyFitnessPal, client onboarding, workout setup, progress tracking, check-ins, scheduling, accountability support, and DM outreach. I have helped increase client sales by up to 70% through personalized outreach, psychology-based messaging, influencer outreach, and consistent follow-up systems. I am also trained in NEPQ conversation techniques, which helps me start natural, human-centered conversations that convert without sounding scripted.

For e-commerce brands, I help manage the customer experience and daily backend operations through Shopify, Amazon Seller Central, Gorgias, Zendesk, and ZOHO. I can support product listings, collections, tagging, order management, fulfillment, refunds, returns, customer inquiries, customer follow-ups, and support inbox management while keeping communication professional, organized, and brand-aligned.

I can also assist with lead generation, research, competitor analysis, content repurposing, email marketing support, SEO support, and administrative systems that help business owners save time and operate more efficiently.

Tools I work with include Trainerize, MyFitnessPal, Shopify, Amazon Seller Central, Gorgias, Zendesk, ZOHO, Google Workspace, ClickUp, Slack, Canva, Google Analytics, SEMrush, and Ahrefs.

My focus is simple: help businesses stay organized, improve client and customer experience, and build smoother systems that give owners more time to focus on growth.