General and Admin VA| E-commerce CS Representative|

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

July 14th, 2026 (today)

Member Since

April 28th, 2022

Profile Description

I help clients streamline their operations by managing calendars, scheduling appointments, handling emails, and ensuring important deadlines are met. I keep digital files organized, prepare task lists and memos, and provide timely reminders to keep you on track. 

I also handle client and partner follow-ups, appointment bookings, and social media content posting to maintain productivity and online presence. With experience in outbound calls across multiple states, confirming property details, skip tracing, and generating qualified leads using tools like Propstream, TruePeople, Calltools, Podio, and GoHighLevel.

I bring strong lead management and follow-up support. Additionally, I assist with product sourcing, supplier negotiations, purchase order management, and coordination with freight forwarders and 3PLs to optimize costs and timelines. From supplier relations to payment processing and logistics updates, I ensure smooth business operations while helping clients save time, stay organized, and focus on growth. 



Experience October  2025- Present Hampers With Bite | Australia
Role: Live Chat Support VA Customer Experience & Quality Assurance

Ensure all interactions are positive and brand-consistent.
Note customer feedback and recurring issues.
Suggest improvements to enhance customer satisfaction.

Administrative & Backend Tasks
Update order notes after each interaction.
Maintain accurate records in CRM or ticketing systems
Tag and categorize chats properly.
Coordinate with fulfillment, logistics, and inventory teams as needed. Customer Chat Support & Communication
Respond to inquiries via live chat, social media, and website chat.
Provide friendly, timely, and professional replies.
Assist with product questions, hamper options, customization, and availability.
Use pre-written and personalized responses based on customer needs.

 Ticket Creation & Issue Logging
Create tickets for issues needing follow-up.
Document concerns clearly with order details and context.
Assign tickets to the correct teams.
Follow up until issues are resolved.


 Promotions & Discount Management
Provide eligible promotions, discounts, and special deals.
Explain ongoing campaigns and offers.
Apply or guide customers in redeeming discounts.
Upsell and cross-sell hamper products and add-ons.


 Order Tracking & Status Updates
Track orders and update customers in real time.
Provide status updates on processing, packaging, and delivery.
Coordinate with couriers when needed.
Send tracking links and delivery instructions.

Handling Order Concerns & Complaints
Address issues like delays, damages, or incorrect items. Offer solutions based on company policy.
Escalate complex cases to supervisors or fulfillment teams.
Document resolutions in customer accounts.

 Product Knowledge & Customer Guidance
Stay updated on all hamper products and seasonal items.
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July 2025- Present Quality Clinical Management Solutions | California, USA
Role: Medical Virtual Assistant 

Front Office Monitoring & Support
Oversee and support the front office operations remotely.

Handle inbound and outbound calls for appointments, follow-up check-ups, and patient inquiries.

Call patients to schedule visits, confirm appointments, and relay instructions for upcoming procedures.

Answer patient calls regarding appointment changes, preparation instructions, and general clinic information.

Check clinic emails regularly and respond or route messages appropriately.

Back Office Monitoring & Support
Proactively communicate with on-site Medical Assistants regarding:
Patients whose insurance needs verification or re-verification

Missing documents, labs, or incomplete workflow items

Urgent follow-ups or provider requests

Monitor back-office tasks: charting status, incoming labs, orders, and documentation completeness.

Ensure patient procedure and progress notes are compiled, updated, and organized in the EMR.

 Daily Coordination and ReportingTrack Medical Assistants’ progress and tasks throughout the day.

Compile a daily summary report of:
Completed MA tasks
Pending or delayed items
Insurance verifications
Patient calls made or received
Notes and concerns requiring management or provider attention
Communicate updates to providers, managers, or staff as needed.

 Patient Communication:
Conduct inbound and outbound calls for:
Appointment scheduling
Procedure instruction calls
Pre-procedure preparation reminders


Follow-up check-ins after appointments:
Provide non-medical instructions (such as fasting reminders, arrival time, and document requirements).
Serve as patient communication support to improve patient engagement and care coordination.


 Billing and Financial Document Handling:
Lock weekly billing to ensure encounters are ready for claims processing.
Review charts for missing signatures or coding before billing lockout.

Compile and organize:
EOBs (Explanation of Benefits)
Checks received
Supplier invoices
Payment logs
Forward or record documents for accounting and revenue cycle management.

 Provider / Facility Schedule Finalization:
Finalize the facility doctor’s weekly schedule, including:
Updating appointment blocks
Confirming patient assignments
Ensuring availability aligns with procedures and clinic needs
Coordinating any schedule changes with staff and patients


 Clinic Inventory & Mail Monitoring:
Monitor clinic inventory through communication with on-site staff.
Track supply levels and anticipate shortages.
Compile all incoming mail details and ensure important documents are routed correctly.
Order medical and office supplies directly from approved suppliers.
Maintain an updated list of deliveries, orders, and stock levels.


Document Management & EMR Support:
Compile patient procedure notes, progress notes, and other clinical documentation.
Ensure notes and reports are uploaded, organized, and correctly labeled.
Maintain accurate and updated patient files.
Flag documentation gaps to Medical Assistants or providers.

Full Virtual Operations Support:
Oversee the totality of clinic operations virtually to ensure workflows run smoothly.
Assist staff with reminders, task tracking, and coordination.
Identify issues in real time and communicate solutions to the team.
Support compliance by ensuring that data handling follows clinic policies and HIPAA standards.

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June 2025- Present Lotus Flower Marketing LLC | Ewa Beach, Hawaii Role: Product Operations & Sourcing Assistant 

Conducting market and supplier research, coordinating with manufacturers, requesting and tracking samples, and managing invoices.? Communicates between the brand and suppliers, oversees production timelines, and assists with product development tasks. It also provides operational and administrative support, keeping processes organized and efficient 
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KB Consulting Firm | Louisiana, Tallulah Role: Executive Virtual Assistant 

1. Manage calendar, schedule/reschedule appointments, and avoid conflicts

2. Filter and respond to emails, flag priorities, and follow up with contacts 
3. Track legal and personal deadlines and send daily/weekly reminders 
4. Organize digital files and rename/sort incoming documents 
5. Prepare and update checklists, task lists, and short memos.
6.Send follow-up emails to clients and partners 
7. Help with booking appointments 
8. Post pre-recorded content(stories, reels) on social media platforms 
9. Monitor and update to-do lists and keep me on track 
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July 2024- May 2025
Rittenhouse Investment Group | Orlando, Florida Role: Real Estate Cold Caller / Lead Generation Specialist 

1. Did outbound calls throughout North and South Carolina, Georgia and Florida areas about vacant and for sale lots posted on the market 
2. Call to confirm parcel or lot details and even addresses for system updates 
3. Generate confirmed prospect leads and do daily, weekly follow ups. 
4.Generating leads by skip tracing throughout vacant lands in most states, gather their details and reach out to them to see if they are potential property sellers through Propstream and TruePeople search
4. Used tools on a daily basis are Calltools, Podio, GoHighLevel 

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January 2024 - March 2025 Dynamic Office Supplies | 12/39 Herbert Street, St Leonards NSW Australia 2065 - Role: Customer Service Representative

1. Place customer orders sent via email, through our website and even over the phone . 
2. Thoroughly source out backordered items throughout all suppliers and even internationally (example. Collins Debden that’s based in New Zealand and many more) and suggests alternatives to customers to get approval. 
3. Process customer outstanding invoices by asking for payment method details. Role: Senior Sales Officer 
4.
Did outbound sales calls throughout old and new leads to do touch base depending on the month. 
5. Did price comparison with customers by asking for a list of products they would usually order and where they are getting it from and match or give them a better price.
6. Calling customers to offer on sale products. 

Role: Procurement Specialist/Purchasing Officer 

1. Source out products online that customers would want to order that’s not available on their default supplier. And add new products on our website thru BBS. 
2. Amending pricing, payment terms, and contracts with suppliers and vendors to achieve the best possible value. 
3. Maintain strong relationships with existing suppliers and identify potential new sources for improved quality and cost savings. 
4. Create and manage purchase orders, ensuring all details (specifications, quantity shipment dates, etc.) are accurate and up-to-date. Coordinates with freight forwarders to optimize transportation costs and timelines or ETAs.
5. Monitor order progress and communicate status updates to internal Team.
6.
Processing payments for purchase orders with existing suppliers 
7.
To call 3rd party logistics for bulk stock delivery updates and even returns Admin tasks 
8. Updating system information for the products and even supplier and customer information. Look for alternative products to supply customer needs with different suppliers through websites and through phone calls and emails.. 
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April 2023 - January 2024 Concentrix, Department of Public Works and Highways, Salinas Dr, Cebu City, 6000 Cebu - Technical Support Representative 

1. Technical support representative for the 3rd's biggest telecommunications company that is based in the US. We help technicians change service rate codes on our consumers accounts. Adding services such as equipment and service packages to their accounts as well through rate codes. 
2. Answered inbound calls from customers about setting up appointments with tec, internet issues troubleshooting, and internet and internet, cable plan upgrades 
3. Set up, cancel and reschedule appointments for technicians to be sent out to customers addresses. And even process shipping out service related equipment. Doing system troubleshooting when network connectivity is having issues.

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 July 2023 - December 2023 
Social Media Manager
Martini Mamas Podcast (Instagram Account Management) 

1. Managed client’s Instagram account through editing daily reels with the use of CapCut and Adobe for account engagement and scheduled reels that needs to be posted on a daily basis. Designed reel thumbnails and also copywriting Instagram captions. 
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July 2022-June 2023
 ePerformax
JY Square Mall, Xpresso Career Cafe, Lahug, Salinas Dr, Cebu City

1. Customer Service Consultant ? Handled calls regarding on account information updates. ? Monitoring payments and checking the status of products ordered or made and purchased online. 
2. Tracking parcel statuses and initiating payment or product refunds.