WORK EXPERIENCE
Executive Recruiter / Sales Account Executive
Hikinex · Jan 2023 – present
· Supported U.S. startups in scaling operations with a focus on client success, billing coordination, and account management.
· Managed candidate pipelines and client accounts, ensuring accurate documentation and timely follow-ups.
· Coordinated schedules and maintained CRM data integrity across HubSpot and Salesforce.
· Delivered consistent performance in SLA-driven environments while addressing escalations with empathy and accuracy.
(Senior) Client Account Manager | Participant Services Representative
Manulife / John Hancock · Jul 2010 – Sep 2021
· Managed nearly 300 client accounts, addressing billing, payment reconciliation, and account updates.
· Acted as liaison between customers and internal teams for financial documentation and compliance.
· Produced billing reports, tracked account changes, and escalated discrepancies for resolution.
· Delivered consistent QA results while coaching new hires on billing and customer service procedures.
EDUCATION
Bachelor of Arts in Mass Communication
Major in Broadcast Communication
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
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