Junjun
Team Leader / Quality Assurance analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.78/hour ($1,120.00/month)
Bachelor's degree
Last Active
July 17th, 2026 (6 days ago)
Member Since
April 16th, 2022
Profile Description
With nearly a decade of hands-on experience in the BPO/Call Center industry, I have successfully transitioned from a high-performing frontline agent into critical leadership and quality assurance roles. My career spans positions as a Customer Service Representative, Technical Support, Escalation Specialist, Quality Analyst, and Team Leader.
Most recently, I spent over a year driving team performance as a Team Leader and almost 2 years refining operational standards as a Quality Assurance Analyst. I specialize in coaching, performance management, data-driven quality assurance, and resolving high-stakes escalation issues. I am dedicated to fostering collaborative team environments that consistently exceed KPIs and deliver world-class customer experiences.
Top Skills
Customer Support
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Monitor and evaluate customer interactions (calls) to ensure they meet established standards, identify areas for improvement, and provide feedback to agents to enhance performance and customer satisfaction.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Responsible for leading and supporting a team to achieve performance goals. Oversees daily operations, assigns tasks, monitors productivity, provides coaching, and ensures effective communication and teamwork while maintaining quality and efficiency standards.
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon city, Metro Manila
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 35
- Influence: 19
- Steadiness: 23
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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