Customer Escalations Specialist with E-commerce Support Experience

Overview

Looking for full-time work (8 hours/day)

at $14.94/hour ($2,880.00/month)

High school diploma

Last Active

July 3rd, 2026 (5 days ago)

Member Since

April 13th, 2022

Profile Description

I'm a customer service professional with nearly 8 years of BPO experience supporting a global e-commerce and retail account. I currently work as a Lead Customer Experience Agent, handling escalated cases that frontline agents can't resolve — evaluating exception requests, making fair judgment calls within company guidelines, and routing issues to the right internal teams when deeper follow-up is needed.
Before that, I worked as a DART Consultant reviewing concession requests and supporting the service queue during high call volumes, and as a Customer Service Representative handling high-volume voice, chat, and email support. Across every role, I've worked daily with CRM and ticketing systems, kept service quality consistent even in high-pressure situations, and was recognized with a Customer Obsession Award for consistently exceeding performance goals.
I'm looking for a customer service or support coordination role where I can bring that same reliability, judgment, and problem-solving mindset to a new team.