HIPAA-Certified Medical VA|Customer Support|Admin Support

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

April 13th, 2022

Profile Description

Certified Medical Virtual Assistant | HIPAA Compliant | Expert in Patient Coordination, Intake, and Healthcare Support

I am a HIPAA-certified Medical Virtual Assistant with over 11 years of combined experience in healthcare coordination, customer service, sales, and administrative support. I specialize in delivering seamless, compliant, and compassionate virtual care experiences—while driving efficiency and supporting providers behind the scenes.

Highlights of My Qualifications & Results:

Patient Coordination & Healthcare Admin: Successfully managed intake, insurance verification, calendar scheduling, and medical record handling for substance abuse and mental health facilities—reducing onboarding time by 40% and increasing patient satisfaction scores.
HIPAA Compliance & Data Integrity: With formal training in HIPAA and healthcare ethics, I ensure strict confidentiality, accurate documentation, and secure data management in every interaction.
Multichannel Communication Excellence: Skilled in phone, email, and chat support, I provide patients with professional, empathetic assistance—leading to a 90%+ client satisfaction rating in past roles.
Tech Proficiency: Experienced in EHR platforms and tools like Sunwave, Bitrix, Google Workspace, Avaya, Slack, RingCentral, and Microsoft Office. I streamline digital workflows and resolve issues quickly to support clinical teams effectively.
Customer Retention & Upselling: My background in customer service and sales helps me build rapport and trust with patients, often resulting in improved retention and increased utilization of services.
If you're looking for a detail-oriented, tech-savvy, and compassionate Medical VA who understands both patient care and backend operations, I’d love to bring my expertise to your team.

Thank you for your time and consideration. I look forward to the opportunity to support your practice and your patients.