Claims Administrator | CSR & TSR| Appointment Setter

- Respond to customer emails in a timely and professional manner. - Address customer inquiries, complaints, and technical issues. - Provide accurate information about products, services, and company policies. - Document and update customer interactions and resolutions in the CRM system.

- I Respond to customer inquiries and provide real-time assistance through live chat. - Resolve customer issues, complaints, and queries efficiently and professionally. - Provide product and service information to customers.

- Answer incoming calls and assist customers. - Resolve customer inquiries, complaints, and technical issues promptly. - Provide accurate information about products, services, and policies. - Document and update customer interactions in the CRM system.

- Provide first-level support for Microsoft products such as Windows, Office 365, Azure, and other software solutions. - Troubleshoot technical issues related to software, hardware, and network environments. - Guide customers through problem-solving processes, providing detailed explanations and step-by-step solutions. - Document customer interactions, and resolutions, and escalate unresolved issues to higher-level technical teams when necessary.

- Triaged incoming claims to assess urgency, assign priority, and route to the appropriate department or trade. - Coordinated with insurance companies, homeowners, and internal teams to ensure smooth and timely claim handling. - Monitored and scheduled trades (e.g., electricians, plumbers, carpenters) for on-site assessments and repair work related to claims. - Performed data entry for insurance claims, maintaining up-to-date and organized records in company systems.

- Contact potential clients via outbound calls to introduce and promote solar energy solutions. - Explain the benefits of solar panels, answer basic questions, and assess customers' interests. - Qualify leads based on specific criteria to determine eligibility and suitability for solar installations. - Schedule appointments for solar consultants, ensuring accurate details and efficient routing.

- Conduct outbound calls to selected individuals to gather opinions on political candidates, issues, and upcoming elections. - Follow a structured script to ensure consistent and unbiased data collection. - Maintain a neutral and professional tone to ensure unbiased responses. - Handle respondent concerns or objections politely and ensure a positive interaction.

- Make outbound calls to potential customers to generate leads and sales. - Introduce and promote company products or services to prospects. - Qualify leads and gather relevant information from potential customers. - Schedule appointments for sales representatives to follow up with interested prospects. - Maintain detailed records of calls and customer interactions in the CRM system. - Achieve and exceed targeted call and sales quotas. - Handle objections and rejections professionally and persistently.