Shirley

Operations Coordination, Project Management

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 1st, 2024 (2 days ago)

Member Since

March 29th, 2022

Profile Description

1. Professional, Personal Skills
Level-headed, Sensitive and Empathetic, Intuitive, Self-Awareness, Emotionally Balanced
2. Develop, Improve, Implement, Audit Business Processes
- Finance (Billing and Collection, Refunds, Remittance, Cash On Delivery,
Petty Cash Fund)
- Customer Service (Daily Operational Process)
- Logistics (Rider Acquisition and Deployment)
- Business Development (Account Acquisition, Retention, and Revival)
3. Create Content for Corporate Communication 
- Create, Review, Approve Corporate Communications for both External and Internal
4. Account Acquisition, Retention, Revival
- Present, Offer, Negotiate, Finalize, and On-board new Clients
- Customer Relationship Management, Present Analytics, Escalation/IUpgrade to see actual info Report Management
- Process Re-Orientation, Customize Service Agreements, Process
5. Supervise Daily Operational Activities
- To ensure smooth delivery service transactions.
- Conduct bi-weekly Management meeting for new, current, and anticipated issues/concerns
for resolution.
6. Employee Development and Retention
- Constant review, amend as necessary, Employee Job Description for alignment and Performance Evaluation.
- Conduct monthly Townhall meetings to address employee concerns
- Rewards and Recognition held Monthly for Operations and Logistics Team
7. Management Report and Analysis
- Weekly, Monthly , Quarterly, End of Year Performance
Data gathering, Reports and Analytics, Presentation to the Board on Business Updates and Strategies

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 10+ years

Professional Services » Management Services » Customer Support Management

Experience: 10+ years

Other Skills

Human Resources

Experience: 5 - 10 years

Office and Administration » Email Handling

Experience: 5 - 10 years

Office and Administration » Coordination

Experience: 10+ years

Basic Information

Age
44
Gender
Female
Website
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Address
Quezon City
Tests Taken
DISC
Dominance: 45
Influence: 7
Steadiness: 13
Compliance: 36
English
C1(Advanced)
Uploaded ID
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