Virtual Assistant | Customer Service & Support| IT

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelor of Science in Information Technology

Last Active

July 5th, 2026 (4 days ago)

Member Since

March 28th, 2022

Profile Description

Results-driven Virtual Assistant and Customer Service Professional with over 11 years of experience across Telecommunications, Hospitality, Real Estate, Answering Services, and IT. Recognized for reliability, consistent approach to core service principles, and strong multitasking abilities - managing high call volumes and email correspondence while maintaining accuracy. Tech-savvy with
a proven track record in client relations and customer satisfaction.

Handle high volumes of inbound calls while generating and qualifying sales leads. Assess customer needs to deliver solutions that ensure satisfaction and build long-term trust through clear, proactive communication. Provide accurate and complete information using appropriate systems and resources. Meet individual and team targets for customer service, sales, and call handling. Resolve customer complaints efficiently by offering suitable solutions and alternatives, and follow up to confirm issues are closed. Maintain detailed records of interactions, process customer accounts, and manage documentation. Adhere to company communication protocols, policies, and procedures. Go above and beyond to create positive customer experiences.