Customer Support VA | E-Commerce • Logistics • Banking

Overview

Looking for full-time work (8 hours/day)

at $5.17/hour ($1,000.00/month)

Bachelors degree

Last Active

July 7th, 2026 (7 days ago)

Member Since

March 21st, 2022

Profile Description

Hi, I'm Ragennilla! Customer Support Specialist with almost 3 years of experience in e-commerce, logistics, telecom, and banking support. I help businesses improve customer experience through fast, accurate, and professional service across email, chat, and phone.


I've handled customer issues in:
- E-commerce - order processing, product inquiries, refunds, replacements
- Logistics - shipment tracking, delivery issues, dispatch support (Amazon)
- Banking - payment processing, billing concerns, account support
- Telecom - cross-selling, billing adjustments, troubleshooting
- Food Delivery - order tracking, escalations, partner coordination

What I Can Do for You

Customer service (email, chat, & voice)
Order management, product support, return/refund assistance
Payment processing & billing inquiries
Logistics tracking & delivery coordination
CRM management (Amazon CRM, banking tools, internal ticketing platforms)
Data entry, admin tasks & documentation
Issue resolution with empathy and accuracy
Sales support (upselling & cross-selling)

Why Clients Like Working With Me

I respond fast and work with minimal supervision
Detail-oriented, organized, and reliable
Excellent English communication
Strong problem-solving and multi-tasking
Comfortable in high-volume, fast-paced operations
Works well in a WFH setup with stable internet
Always aims for quality and accuracy

Tools I Use

- CRM Systems (Shopify, Zendesk, Gladly, Trello, Salesforce, Amazon CRM, internal banking systems)
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace
- Ticketing tools & call handling platforms

Let's Work Together!

If you need a dependable customer support VA who can handle operations in e-commerce, logistics, or banking, I'd love to be part of your team.

Message me anytime. I respond quickly and can start ASAP.