Overview
Looking for full-time work (8 hours/day)
at $3.32/hour ($640.00/month)
High school diploma
Last Active
July 7th, 2026 (4 days ago)
Member Since
March 12th, 2022
Profile Description
As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Skilled in delivering customer support via email for a ride-sharing platform, assisting drivers with account-related concerns.
Office and Administration » Email Management
Experience: 5 - 10 years
Experienced in providing back-office operational support as a Real Time Analyst through effective email communication and coordination with internal stakeholders
Human Resources » Workforce Management
Experience: Less than 6 months
Supported operations and client as a Real Time Analyst by managing back-office communications, coordinating with internal teams, and ensuring timely updates to maintain operational performance. Monitor real-time queues and staffing to ensure service level targets are achieved. Track agent adherence, schedule compliance, and workforce performance. Coordinate with Operations and Workforce Management teams to address staffing requirements. Generate real-time reports and provide operational updates.
Other Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Provided chat support for drivers on a ride-sharing platform, resolving inquiries and ensuring prompt, accurate assistance.
Customer Support » Phone Support » English Speaking
Experience: 6 months - 1 year
Delivered customer service via inbound voice support for international accounts, addressing customer concerns while ensuring a high level of service and satisfaction.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.