Customer Care/Customer Service/Order Entry/eCommerce CSR/VA

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Degree

Last Active

April 30th, 2024 (3 days ago)

Member Since

February 25th, 2022

Profile Description

I am a Former Customer Service Representative and I am handling both Inbound and Outbound calls and assisting customers with their inquiries. I also have experience with Order Entry where I was assisting customers that are trying to process or place an order on the phone. I also used to be a Chat Support. And as a live agent, I assist multiple customers at a time. I have also worked as an eCommerce Customer Service Representative as well. Here is my previous experience below:



PCBYTE Australia
Junior E-Commerce Customer Service
OZB Group
ContractOZB Group 
Contract
Dec 2022 - May 2023 · 6 mos
Dec 2022 - May 2023 · 6 mos
Newington, New South Wales, Australia · Remote

 • Provide assistance for all sales orders via Online (website), E-commerce platform via appointed portals/software.

• Assist with customers’ queries, issues, and returns.

• Develop and maintain a product and marketplace knowledge base.

• Manage marketplaces and meet customer service SLAs.

• Any ad-hoc tasks as assigned by HOD.


Direct Focus, Inc.Direct Focus, Inc.
Full-time · 11 mosFull-time · 11 mosBacolod, Western Visayas, Philippines Bacolod, Western Visayas, Philippines
Customer Care Tier 2
Sep 2021 - Feb 2022 · 6 mos
Sep 2021 - Feb 2022 · 6 mos

SunrunCustomer Care Representative Tier 2

•Responding to customers' inquiries via email.

•Handling multiple chats at a time.

•Responding to customers' inquiries via email. 

•Handling multiple chats at a time.


Sunrun
Customer Care Representative Tier 1 
Apr 2021 - Sep 2021 · 6 mos
Apr 2021 - Sep 2021 · 6 mos
•Customer Care Representative (Inbound/Outbound)

•Solar System Remote Monitoring

•Basic Solar System Troubleshooting

•Creating tickets and cases if there are issues that are not able to be fixed remotely

•Billing Specialist

•Credit Card/Savings Account sign-up

•Document Controller

•Solar System Production Data Analyst


AmeriMark Interactive/LTD Commodities
Order Entry SpecialistOrder Entry Specialist
iQor · Full-time iQor 
 Full-time May 2019 - Nov 2019 · 
7 mos May 2019 - Nov 2019 · 
7 mos Bacolod, Western Visayas, Philippines Bacolod, Western Visayas, Philippines 

AmeriMark Holdings
• Inbound Order Entry Specialist

• Order processing

• Credit Card sign-up

• Upsell for any additional items

• Subject Matter Expert (SME)


Comcast West 3P
Customer Service AssociateCustomer Service Associate
Concentrix · Full-time
Concentrix · Full-time
Dec 2018 - Mar 2019 · 4 mos
Dec 2018 - Mar 2019 · 4 mos

Comcast West 3P
•Inbound Customer Service Associate

•Modem Activation

•Cable Box Activation

•Remote Control Activation

•Sales

•Billing Specialist