Customer Care/Customer Service/Order Entry/eCommerce CSR/VA

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

College Degree

Last Active

June 24th, 2026 (yesterday)

Member Since

February 25th, 2022

Profile Description

Customer Service and Technical Support professional with 4+ years of experience in customer service, billing support, technical troubleshooting, collections, e-commerce support, and data annotation. Skilled in handling voice, email, and chat support while maintaining high customer satisfaction and operational accuracy. Experienced in remote and on-site environments with strong communication, analytical, and problem-solving abilities.


----------------------------------------------------------------------


RF-Tech IT Solutions — Full-time | Remote
Bacolod, Philippines | Apr 2025 – Feb 2026 (11 months)

•Conducted detailed inspections of rental vehicle images and reports to identify damages such as dents, scratches, and defects.

•Validated reported damages based on company guidelines and assessment criteria.

•Entered and maintained accurate inspection data within internal systems for Tier 2 analyst review.

•Ensured data consistency and quality by following standardized documentation procedures.

•Supported operational decision-making through reliable and accurate damage assessment reporting.


-----------------------------------------------------------------------------------------------------------------------------------------------


Customer Service Representative | Collections Agent

HOPLA.Online — Full-time | Remote
Philippines | Apr 2024 – Feb 2025 (11 months)

•Delivered professional customer support via phone, email, and live chat across multiple communication channels.

•Managed accounts receivable processes, including monitoring overdue balances and payment follow-ups.

•Investigated billing discrepancies and analyzed historical account data to resolve customer concerns accurately.

•Processed customer payments and refunds while ensuring compliance with company procedures.

•Negotiated payment arrangements and assisted customers with debt resolution options.

•Maintained accurate documentation of collection activities, account updates, and payment statuses.

•Supported inbound sales and upselling opportunities by identifying customer needs and recommending suitable services.


-----------------------------------------------------------------------------------------------------------------------------------------------


E-Commerce Customer Service Representative | Virtual Assistant

OZB Group — Full-time
Dec 2022 – May 2023 (6 months)

•Assisted customers with online orders, product inquiries, returns, and issue resolution across e-commerce platforms.

•Managed marketplace operations while consistently meeting customer service SLAs.

•Maintained strong product and marketplace knowledge to provide accurate customer guidance.

•Ensured positive customer experiences through timely communication and efficient problem-solving.

•Supported daily operations through administrative and ad hoc tasks assigned by management.


-----------------------------------------------------------------------------------------------------------------------------------------------


Customer Service Representative II

Direct Focus, Inc. — Full-time | On-site
Bacolod, Philippines | Apr 2021 – Feb 2022 (11 months)

•Provided inbound and outbound customer support for solar energy and billing-related concerns.

•Monitored solar system performance remotely and conducted initial troubleshooting procedures.

•Created and managed support tickets, ensuring proper escalation and follow-up of unresolved issues.

•Assisted customers with billing inquiries, account updates, and financial product enrollments.

•Analyzed solar production data to identify performance issues and operational trends.

•Maintained accurate documentation and responded professionally to customer inquiries via email.


-----------------------------------------------------------------------------------------------------------------------------------------------


Order Entry Specialist

iQor — Full-time | On-site
Bacolod, Philippines | May 2019 – Nov 2019 (7 months)

•Processed customer orders accurately while ensuring timely fulfillment and data accuracy.

•Assisted customers through inbound and outbound communication channels.

•Identified upselling opportunities and promoted additional products and services.

•Maintained detailed customer records and order documentation within internal systems.

•Supported sales objectives through effective communication and customer relationship management.

-----------------------------------------------------------------------------------------------------------------------------------------------


Customer Service Associate

Concentrix — Full-time | On-site
Bacolod, Philippines | Dec 2018 – Apr 2019 (5 months)

•Provided inbound customer support and resolved billing and technical service concerns.

•Performed modem, cable box, and remote activation procedures for customers.

•Assisted with troubleshooting connectivity and equipment-related issues.

•Promoted service upgrades and additional products based on customer needs.

•Documented customer interactions, service updates, and resolutions accurately within company systems.


Core Skills:

Customer Service
Technical Support<8efe80624d780eba0c6493ec45140364>Email & Chat Support
Billing & Collections
Accounts Receivable
Data Annotation
Data Entry & Documentation
CRM Systems
Ticket Management
E-Commerce Support
Order Processing
Upselling & Sales Support
Problem Solving
Remote Support
Quality Assurance