I'm a customer service and virtual assistant professional with over 11 years of experience supporting U.S.-based companies across ecommerce, digital services, and B2B sectors. I’ve spent 8 years handling customer concerns through phone,
I’ve worked with well-known organizations like MaryRuth Organics, Better Business Bureau, and a U.S.-based photo studio, managing everything from escalations and orders to appointment setting and admin tasks. I’ve also trained new hires and supported process improvements in my 2 years as a trainer and 1 year in project coordination.
I type at 100 WPM, am highly organized, and comfortable using tools like Shopify, ClickUp, Slack, Gmail, and Gladly. Whether working independently or with a team, I take pride in delivering reliable support and helping businesses create positive customer experiences.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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