Underwriting Support Specialist | Operation Coordinator

Operation Coordinator Resolved high-priority operational bottlenecks for international accounts, reducing coordination turnaround time by 30% through process optimization and real-time resource management. Ensured 100% service compliance by maintaining direct oversight of logistics and documentation workflows.

Ensured product quality and compliance with manufacturing standards through inspections, testing, and preparation of quality reports.

Core Responsibilities & Technical Skills End-to-End Loan Processing: You managed the complete lifecycle of a loan application, ensuring files moved from initial submission to final fulfillment. Risk Assessment & Mitigation: You performed detailed financial reviews to identify potential risks, ensuring all applications met the company’s internal standards and external regulatory requirements. Documentation Verification: You were responsible for the high-level review of sensitive financial data, spotting discrepancies in income reports, tax documents, and identity verification. Collaborative Communication: You acted as a central point of contact for Branch and Relationship Managers, providing them with proactive progress reports and detailed end-of-day (EOD) updates to maintain workflow transparency. Software Proficiency: You utilized specialized underwriting and loan management software to maintain records with high integrity and technical accuracy. Tools: Salesforce Slack Hive Five9 Spreadsheet Notion Asana Retool Front Google Workspace

Served as a Customer Service Representative responsible for responding to billing inquiries, resolving technical issues, and providing detailed product information via email support.

Managed the scheduling and coordination of appointments between clients and vendors to ensure efficient communication and service delivery

Conducted content moderation activities, including reviewing, assessing, and managing user submissions to uphold platform standards and promote a secure, respectful online community.