Hi, I'm Bryan. I am a highly organized and data-driven Operations Specialist and Executive Virtual Assistant with over 8 years of experience in customer service and 7 years of dedicated experience in the remote virtual assistant space.
I specialize in managing backend operations, optimizing business workflows, and providing high-tier customer support that helps businesses scale efficiently. With a strong foundation in CRM administration and a proven track record in the e-commerce sector, I help business owners take their hands off the daily operational wheel so they can focus on growth.
Here is what I bring to your team:
• CRM Platform Expertise: Proficient in Salesforce, HubSpot, and Zendesk for seamless lead management and customer support ticketing.
• E-Commerce & Dropship Operations: Experienced in handling logistics, product tracking, and operational workflows for fast-paced digital brands.
• Short-Term Rental Management: Skilled in managing short-term rentals and property listings utilizing industry-standard management platforms like Guesty and Hostaway.
• Project & Process Optimization: Trained in Lean Six Sigma and Risk Management methodologies, ensuring your business processes run lean, organized, and error-free.
• Speed & Accuracy: Operating with a verified typing speed of 60+ WPM and clear, proactive English communication.
Whether you need an organized hand to audit and clean up your customer workflows, manage your daily store operations, or coordinate administrative tasks, I deliver consistent, high-quality results.
Let’s connect and discuss how I can streamline your daily operations!
Experience: 2 - 5 years
Using Zendesk and Shopify+ plus to email clients.
Experience: 5 - 10 years
Outbound, Inbound and Cold calling experience for the past 5 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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