•11 years overall Team and Operations Management experience in Inbound Accounts for Customer Care
• 5 years’ overall Team Management experience in Sales and Marketing
• Skilled Recruitment Manager
• Resourceful in ensuring high quality customer experience, elevating customer satisfaction while adhering to SLAs and hitting Sales as well as other KPIs
• Experience in end to end Recruitment
• Identifying improvement areas and implementing measures to maximize customer satisfaction level
• Leading, training and monitoring the performance of tea
• Excellent interpersonal skills with problem solving , logical thinking and analytical abilities
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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