Medical & Healthcare Virtual Assistant

As a Customer Service Representative at Optum Global Solutions – United Healthcare, I provided high-level support to U.S.-based Medicare members, retirees, and veterans by guiding them through their insurance coverage, benefits, and plan details. I verified member responsibilities for medical procedures and prescriptions, assisted in locating appropriate healthcare providers, and scheduled appointments across various care settings. I also handled inquiries related to payment records, claims, appeals, and grievances with accuracy and confidentiality. This role strengthened my skills in insurance-based customer support, empathetic communication, and navigating complex healthcare systems to deliver timely and reliable service.

As a Finance and Accounting Intern at Evangelista Medical Specialty Hospital Inc., I applied core principles from my Bachelor’s degree in Business Administration major in Operations Management to support financial documentation and process efficiency. I organized and recorded key financial documents, tracked cash advances, and processed receivables related to HMO, PhilHealth, and DOH transactions. By encoding doctors’ professional fees and managing supplier payables, I contributed to accurate financial logging and inventory updates. Collaborating with multiple departments to verify and distribute records enhanced my understanding of cross-functional workflows and reinforced my ability to maintain operational accuracy in a healthcare setting.

For the past three years, I worked as a Healthcare Customer Service Representative at United Healthcare with Optum, with a strong background in customer service, insurance verification, and patient-provider coordination. I assisted verifying insurance coverage, investigating claims, scheduling appointments, and coordinating referrals and prior authorizations.

Experienced in producing and editing lifestyle and beauty videos for YouTube and TikTok, applying creativity, storytelling, and technical proficiency to deliver engaging digital content optimized for social media platforms.

Handling inbound and outbound phone calls to support patients with insurance verification, claims resolution, and provider coordination. I guided patients through scheduling appointments, referrals, and prior authorizations while ensuring empathetic communication, accurate information, and a positive customer experience in a healthcare setting.