Mariane

General Virtual Assistant |Executive Virtual Assistant

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.08/hour ($1,171.20/month)

Associates degree

Last Active

June 24th, 2026 (yesterday)

Member Since

November 26th, 2021

Profile Description

Hi! I’m ---------- ---------- , a proactive and detail-oriented Virtual Assistant with 3 years of solid experience in chat and email support. I specialize in helping entrepreneurs and teams stay organized, responsive, and focused—whether through general admin tasks or high-level executive support.What I Offer:General VA services: inbox management, data entry, research, scheduling, and file organizationExecutive VA support: calendar coordination, travel planning, meeting prep, and task prioritizationCustomer service: chat/email support, product inquiries, delivery updates, refunds & returnsTools I use confidently: Gorgias, Shopify, ShippitWhy Choose Me?I bring a calm, professional presence to fast-paced environments. My communication is clear, warm, and efficient—making me a trusted point of contact for both customers and internal teams. I’m tech-savvy, adaptable, and always looking for ways to improve workflows and deliver results.Let’s work together to make your day smoother and your goals more achievable. I’m ready to be your reliable right hand.

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Chat & Email Support Specialist | 3+ Years Using Gorgias For over 3 years, I provided high-quality customer support through live chat and email using Gorgias, a leading helpdesk platform for ecommerce. I handled a wide range of inquiries—from product questions and order tracking to processing returns and resolving complaints—with professionalism, empathy, and speed. Key Responsibilities: Managed high-volume live chat and email queues with consistent response time and customer satisfaction Provided accurate product information, stock updates, and delivery timelines Handled refund and return requests, ensuring smooth resolution and positive customer experience Collaborated with internal teams to escalate issues and improve support processes Tools Used: Gorgias (ticketing and automation) Shopify (order management) Results: Maintained a high customer satisfaction rating across all support channels Reduced response time through smart macros and automation Built trust with repeat customers through clear, friendly, and solution-focused communication I take pride in being a calm, reliable point of contact for customers and a supportive team player behind the scenes. Whether you're scaling your support team or looking for someone to manage customer care independently, I’m ready to help.

Customer Support » Chat Support

Experience: 2 - 5 years

Other Skills

E-Commerce » Product Research

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: 2 - 5 years

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: Less than 6 months

Office and Administration » Calendar Management

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Basic Information

Age
26
Gender
Female
Website
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Address
Talisay City, Cebu
Tests Taken
IQ
Score:  112
DISC
Dominance: 35%
Influence: 30%
Steadiness: 23%
Compliance: 12%
English
C2(Advanced/Mastery)
Government ID
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