Virtual Assistant

I was responsible for making outbound calls to real estate leads using platforms like Podio, SmrtPhone, Call Tools, and RingCentral. My daily target was 3 qualified leads per shift with a minimum of 2,500 dials using an autodialer. I consistently exceeded expectations, generating an average of 5 to 14 leads per shift and contributing to at least one closed deal per week from my callbacks. This role sharpened my skills in lead qualification, CRM navigation, cold calling, and time management.

As a Customer Success Representative at Zendrop, I supported e-commerce clients by resolving inquiries, tracking orders, and addressing platform-related concerns. I worked closely with tools like Intercom, Gorgias, Slack, Basecamp, and Shopify to deliver timely, effective solutions and ensure a seamless customer experience. Collaborating with internal teams, I focused on building strong client relationships, reducing churn, and helping customers thrive in their dropshipping businesses. My experience with Shopify and customer service platforms allowed me to provide efficient, personalized support that contributed to overall client success.

As a customer email support representative, I handle incoming customer inquiries by responding to emails in a timely and professional manner. This includes resolving product or order-related issues, processing returns and refunds, providing detailed information about products or services, and ensuring customer satisfaction through clear and helpful communication.

As a customer support representative, I worked extensively with Shopify to manage orders, track shipments, update customer information, and process returns or refunds. I also assisted in creating manual orders, applying discount codes, and resolving payment or checkout issues. My experience with Shopify allowed me to efficiently navigate the backend, ensuring a smooth and seamless shopping experience for customers while supporting store operations effectively.

ChatGPT said: As a Customer Support Representative for English-speaking phone support, I handled inbound and outbound calls to assist customers with their concerns, including order updates, product information, and troubleshooting issues. I used RingCentral for managing support calls, ensuring clear communication and a professional customer experience. I also have experience with cold calling using tools like CallTools, Podio, and SmrtPhone, which helped me build confidence in handling high call volumes and engaging effectively with leads and clients over the phone.