Shopify Virtual Assistant | Customer Support Specialist | General VA

Over six years of customer support experience handling email, chat, and phone inquiries in fast-paced BPO environments. Skilled in issue resolution, customer satisfaction, account support, escalation handling, and delivering professional customer experiences.

Provided real-time customer assistance through live chat by resolving inquiries, troubleshooting issues, processing requests, and ensuring a positive customer experience. Experienced in handling multiple conversations efficiently while maintaining professionalism, accuracy, and service quality.

Completed hands-on Shopify training covering store creation, Shopify Partners, account setup, users, markets, locations, shipping configuration, domains, policies, and app integration. Confident navigating Shopify's dashboard and supporting day-to-day store operations while continuously expanding my e-commerce expertise.

Experienced in providing professional email support by handling customer inquiries, order concerns, account-related issues, and follow-ups with accuracy and empathy. Skilled in written communication, problem resolution, documentation, and maintaining high customer satisfaction while meeting quality and response time standards.

I have used Microsoft Excel to support daily business operations, performance reporting, KPI monitoring, and data management throughout my BPO career. My experience includes organizing large datasets, preparing operational reports, tracking team performance, and using functions such as VLOOKUP for data validation and reporting. While I continue to refresh my advanced Excel skills, I am confident in creating organized spreadsheets, maintaining accurate records, and learning new functions quickly to support business operations efficiently.

Hands-on experience creating and managing Shopify product listings, including product titles, descriptions, images, SKU organization, collections, tags, inventory updates, and AI-assisted product descriptions while maintaining accurate and well-organized product catalogs.