Marte

Team Lead & Customer Success Specialist | 10+ Years Experience in CX & Operation

With Timeproof

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Overview

Looking for part-time work (4 hours/day)

at $4.15/hour ($400.00/month)

Bachelors degree

Last Active

July 6th, 2026 (5 days ago)

Member Since

October 9th, 2021

Profile Description

Marte Lumagod
Phone: ---------- <8efe80624d780eba0c6493ec45140364>Email: ----------
Video Introduction: ----------

Objective:
With nearly a decade of experience across high-stakes industries like Airline, Telecommunications, and E-commerce, I don’t just "answer tickets"—I build customer loyalty and streamline team performance.

Why work with me?

Leadership-First Mindset: As a Team Lead, I focus on mentoring agents to maintain high CSAT scores and consistent KPIs.
Versatility: I’ve handled everything from complex Airline booking logistics and Telco technical support to high-volume Retail and Driver Support inquiries.
C2 Level Communication: I offer native-level English proficiency, ensuring clear, empathetic, and professional communication across Email, Phone, and Chat.
Results-Oriented: I am calm under pressure (High "Steadiness" DISC) and thrive in dynamic, fast-paced environments where reliability is key.

Expertise in:
Customer Success Management (CSM)
Team Leadership & Quality Assurance
Technical & Driver Support
E-commerce Operations & Social Media Moderation
Ready to help your team deliver world-class service. Let’s connect!