Customer Support Specialist | Virtual Assistant | eCommerce & CRM | 15+ Years Ex

Overview

Looking for full-time work (8 hours/day)

at $12.39/hour ($2,400.00/month)

Bachelors degree

Last Active

July 15th, 2026 (7 days ago)

Member Since

September 16th, 2021

Profile Description

Hi there!

Are you looking for a reliable Virtual Assistant or Customer Support Specialist who can handle your customers, streamline your operations, and help your business grow?

You just found one.

I bring 15+ years of experience in Customer Support, Virtual Assistance, and Administrative Support, helping businesses in eCommerce, home services, telecommunications, and tech deliver excellent customer experiences and efficient backend operations.

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WHAT I CAN DO FOR YOU

Customer Support (Email, Chat, Phone)
- Handle high-volume customer inquiries across Gorgias, Zendesk, Salesforce, Richpanel
- Resolve complaints, refunds, order issues, and escalations with professionalism
- Improve customer satisfaction, retention, and response time

Virtual Assistance & Admin Support
- Calendar & email management
- Data entry, reporting, and documentation
- CRM management and database organization
- Lead tracking and follow-ups

eCommerce Support
- Order processing, tracking, and issue resolution
- Shopify product and order management
- Coordination with fulfillment teams to prevent delays and errors
- Product listing updates and quality control

Lead Management & Appointment Setting
- Handle inbound leads from Facebook, Google, Angi, and other channels
- Qualify prospects and schedule appointments
- Ensure no lead is missed, increasing conversion rates

Operations & Team Support
- Managed customer support teams and handled escalations
- Improved workflows between support, logistics, and fulfillment
- Identified and fixed process gaps to reduce recurring issues

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TOOLS & PLATFORMS

Salesforce | Gorgias | Richpanel | Shopify | Bullhorn ATS
Google Workspace | Microsoft Office | Notion | ----------
Slack | Zoom | CRM & Ticketing Systems

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WHY CLIENTS HIRE ME

- Strong background in customer satisfaction & retention
- Experienced in remote work and global clients (US & UK)
- Excellent communication, organization, and problem-solving skills
- Trustworthy, proactive, and able to work independently
- Focused on results — not just tasks

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RESULTS & EXPERIENCE HIGHLIGHTS

- Managed high-volume customer support across email, chat, and phone
- Resolved escalations and improved customer satisfaction
- Handled inbound leads and appointment setting (Google, Facebook, Angi)
- Supported eCommerce operations (order tracking, refunds, fulfillment coordination)
- Maintained accurate CRM data and reports for business operations
- Improved workflows by identifying and resolving process gaps

If you need someone who can take care of your customers, support your operations, and make your life easier, send me a message.

Let’s build something efficient and scalable together. :)