Marinhel

Shopify & Customer Service Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

High school diploma

Last Active

June 3rd, 2026 (8 days ago)

Member Since

September 1st, 2021

Profile Description

Customer Service Specialist | 2 Years Experience | Shopify • Salesforce • Zendesk • Zowie
Hi there! I'm a Customer Service Specialist with 2 years of hands-on experience helping customers and making sure they get the support they need. I’ve worked in both e-commerce and SaaS settings, providing email, live chat, and ticket-based support. My focus has always been to make sure every customer feels heard and satisfied by the end of each interaction.
What I’ve Done:
Handled day-to-day customer service tasks through email, chat, and live support
Assisted with Shopify store management – from tracking orders and processing returns to answering product-related questions
Used Salesforce for managing customer info, tracking tickets, and keeping things organized
Worked with Zendesk and Zowie to handle support tickets, automate responses, and improve response times
How I Work:
I communicate clearly, professionally, and with empathy
I stay calm under pressure, especially when juggling multiple chats or emails
I pay close attention to detail and always double-check before responding
I'm fluent in English and always make sure my grammar and tone are on point
I take pride in helping businesses build strong relationships with their customers. If you're looking for someone who genuinely cares about your brand and your clients, I’d love to be part of your team!