Revina
Customer Support Specialist | E-commerce Virtual Assistant | Shopify Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.59/hour ($1,276.80/month)
Bachelors degree
Last Active
July 17th, 2026 (6 days ago)
Member Since
August 30th, 2021
Profile Description
I am a Customer Support Specialist and Virtual Assistant with over 4 years of experience providing professional support through
I have experience working with Shopify and CJdropshipping, assisting customers with order management and shipment tracking while maintaining a positive customer experience. I am skilled in handling customer inquiries, maintaining accurate records, and managing multiple tasks in fast-paced remote work environments.
Prior to working in e-commerce, I spent three years as a Customer Service Representative at TTEC, where I handled high-volume customer interactions and consistently met quality and customer satisfaction standards.
I am detail-oriented, dependable, and committed to delivering excellent customer service. I enjoy helping customers, solving problems, and supporting businesses through efficient and professional communication.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Managed customer communications, responded to inquiries, handled shipping updates, order concerns, refunds, and follow-ups while maintaining a professional and friendly tone.
Customer Support » Customer Service
Experience: 2 - 5 years
Provided customer support through phone, email, and messaging channels. Experienced in handling customer inquiries, resolving issues, processing requests, and maintaining high customer satisfaction.
Office and Administration » Administrative Support
Experience: 5 - 10 years
Provided administrative assistance, managed documentation, coordinated tasks, and supported daily business operations in both office and remote environments.
Other Skills
E-Commerce » Amazon » Dropshipping
Experience: 1 - 2 years
Utilized CJdropshipping to track shipments, monitor fulfillment progress, investigate delivery issues, and provide customers with accurate shipping updates.
E-Commerce » Shopify
Experience: 1 - 2 years
Used Shopify to review orders, update customer information, monitor order status, and assist with customer-related inquiries.
Customer Support » Ecommerce
Experience: 1 - 2 years
Supported Shopify-based stores by assisting customers with order tracking, shipping updates, delivery concerns, cancellations, and refunds.
Office and Administration » Data Entry
Experience: 5 - 10 years
Maintained accurate records, updated databases, managed spreadsheets, and ensured documentation accuracy across administrative and customer service roles.
Office and Administration » Communication
Experience: 5 - 10 years
Strong written and verbal communication skills developed through customer service, administrative support, and remote collaboration roles.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Used Google Docs, Sheets, Gmail, and Drive for communication, reporting, record management, and team collaboration.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Identified customer concerns, investigated issues, and provided effective solutions while maintaining professionalism and customer satisfaction.
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Experienced with Word, Excel, and PowerPoint for documentation, reporting, data management, and administrative tasks.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 146
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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