Customer Experience Professional & Retention Specialist | CRM, Billing & E-comme

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (8 days ago)

Member Since

August 21st, 2021

Profile Description

Hi! I’m Alodia, a customer service and chat support specialist with over 7 years of experience helping businesses deliver great customer experiences while also driving sales and retention.

I’ve worked with global brands in telecom, finance, healthcare, and e-commerce, handling everything from high-volume chat and email support to refunds, billing concerns, and order management. I’m very comfortable using tools like Zendesk, Salesforce, Gorgias, Intercom, and Shopify, and I can easily adapt to new systems.

What I enjoy most about my work is helping customers feel heard and taken care of while also identifying opportunities to upsell, retain, and improve their overall experience. I’ve handled 50+ interactions daily across different channels and consistently maintained quality and customer satisfaction.

Here’s what I can help you with:
• Chat and email customer support
• Order management and refunds (Shopify)
• Customer retention and save strategies
• CRM and ticket management
• Administrative support and scheduling

I’m reliable, detail-oriented, and comfortable working remotely with minimal supervision. If you’re looking for someone who can support your customers and contribute to your business growth, I’d be happy to help.