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Marketing Specialist | Tech Support

mark as hired


Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

May 3rd, 2023 (147 days ago)

Member Since

November 6th, 2014

Profile Description

Technical Support Engineer
Passionate about providing exceptional customer service and resolving technical issues | Committed to optimizing software functionality and improving user experience.

Marketing Manager

• Managing emails and to a certain degree, social media accounts 
• Mentors and develops Store Associates and Store Assistants
• Conducts marketing studies when and where applicable 
• Implements integrated marketing communications within the company 
• Does basic photography and layout for products used for social media marketing 

Product Specialist 

• Provide support to customer/users where the product and environment maybe technical or sophisticated in nature.   
• Diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware. 
• Set-up, install and diagnose all printer driver and communication issues. 
•  Log, validate and diagnose customer issues, on the full range of Lexmark devices and applications used on the customer site.  
•  Manages iUpgrade to see actual info reported by MPS customers/users via Service Now Online Ticketing System  
•  Monitoring service desk ticket queue from DB Clients  
•  Troubleshoots any issues for printers, drivers, hardware software, server and solutions  
•  Provide an end to end support to Deutsche Bank customers  
•  Supports LRS/VPSX/MFP Secure Application / Solutions used for badge authentication  
•  Creates Knowledge Base articles for troubleshooting references  
•  Do start of day server health checks  
•  Manages the escalation of support issues quickly and efficiently based on impact and urgency 
•  Provide training and mentoring new hires 

Advance Technical Support Representative 

• Advise customers of what product or hosting package they need to what their website building software requires 
• Educate customers in basic troubleshooting steps in emails using POP/IMAP for email clients e.g. Mozilla Thunderbird, Microsoft Outlook, Mac Mail and common browser error message 
• Assist customers in setting up CMS applications e.g. Wordpress, Joomla and other open source CMS application 
• Walk through customers on how to navigate the website and provide assistance to those who are still new in web hosting 
• Guide customer’s issue in uploading and putting up their website online 
• Assists customers who are still new in web hosting 
• Direct customers in setting up the DNS settings of their domain in their own 1&1 control panel   

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Talisay City, Cebu
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