Marketing Specialist | Tech Support

Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Bachelors degree

Last Active

September 21st, 2024 (86 days ago)

Member Since

November 6th, 2014

Profile Description

YOTPO LTD.
Technical Support Engineer
Passionate about providing exceptional customer service and resolving technical issues | Committed to optimizing software functionality and improving user experience.

Marketing Manager

• Managing emails and to a certain degree, social media accounts 
• Mentors and develops Store Associates and Store Assistants
• Conducts marketing studies when and where applicable 
• Implements integrated marketing communications within the company 
• Does basic photography and layout for products used for social media marketing 

Product Specialist 

• Provide support to customer/users where the product and environment maybe technical or sophisticated in nature.   
• Diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware. 
• Set-up, install and diagnose all printer driver and communication issues. 
•  Log, validate and diagnose customer issues, on the full range of Lexmark devices and applications used on the customer site.  
•  Manages iUpgrade to see actual info reported by MPS customers/users via Service Now Online Ticketing System  
•  Monitoring service desk ticket queue from DB Clients  
•  Troubleshoots any issues for printers, drivers, hardware software, server and solutions  
•  Provide an end to end support to Deutsche Bank customers  
•  Supports LRS/VPSX/MFP Secure Application / Solutions used for badge authentication  
•  Creates Knowledge Base articles for troubleshooting references  
•  Do start of day server health checks  
•  Manages the escalation of support issues quickly and efficiently based on impact and urgency 
•  Provide training and mentoring new hires 

Advance Technical Support Representative 

• Advise customers of what product or hosting package they need to what their website building software requires 
• Educate customers in basic troubleshooting steps in emails using POP/IMAP for email clients e.g. Mozilla Thunderbird, Microsoft Outlook, Mac Mail and common browser error message 
• Assist customers in setting up CMS applications e.g. Wordpress, Joomla and other open source CMS application 
• Walk through customers on how to navigate the website and provide assistance to those who are still new in web hosting 
• Guide customer’s issue in uploading and putting up their website online 
• Assists customers who are still new in web hosting 
• Direct customers in setting up the DNS settings of their domain in their own 1&1 control panel