Current Employment Status:
Hired Part Time on Apr 10, 2022
Marjane
AMAZON & SHOPIFY VIRTUAL ASSISTANT|CUSTOMER SUCCESS MANAGER
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.30/hour ($640.00/month)
Post-graduate degree
Last Active
June 3rd, 2026 (yesterday)
Member Since
October 23rd, 2014
Profile Description
My objective is to help e-commerce store owners increase sales and customer retention by providing reliable customer support that turns one-time buyers into loyal customers.
I also manage order processing, fulfillment, and product listings to ensure smooth operations, attract potential buyers, improve conversions, and allow business owners to focus on growing their brand.
My mission is to empower ecommerce businesses by delivering reliable customer support, efficient
order processing, and optimized product listings. My purpose is to streamline daily operations, enhance customer satisfaction, and drive consistent sales growth, enabling business owners to
focus on expanding their brand, scaling operations confidently, and achieving long-term success with efficiency and impact.
To streamline e-commerce operations by delivering exceptional customer support, ensuring efficient order fulfillment, and maintaining accurate, high-converting product listings across
multiple sales platforms. I aim to enhance customer satisfaction, resolve issues effectively, and contribute to business growth by supporting smooth daily operations and improving the overall online shopping experience.
Below are some of the tasks I manage in my current role.
*
Amazon, eBay, and Walmart accounts.
* Confirming customers' order status, cancellation, refunds, returns, and
replacements.
* Turn customers' negative feedback/reviews into a positive
experience.
* Filing Amazon Claims
* Filing Claims for Lost and undelivered packages through USPS and UPS carriers
* Responding to Amazon Chargebacks, claims, and return requests
* Basic Amazon and Shopify Listing Creation and Optimization
* Basic Amazon Product Research
* Generate shipping and return labels using the different Shipping Systems
Application
* Schedule USPS pick up for order shipment.
*Process and fulfill orders in the following online stores - DAILY.
1. Amazon
2. Shopify
3. eBay
4. Walmart
5. Target
6. Overstock.
And here is the list of several Systems and Software Applications I am an expert in and have a background with.
* Shopify Store and POS
* Amazon Seller Central
* eBay
* Wallmart
* Wayfair
* Tidio- Live Chat support
* Gorgias
* XPS Shipping system
* Pirate Bay Shipping System
* Nineyard - Inventory system
* Canva* Basic Photoshop editing
* ClickUp management tool
* Google Suites
* Ring Central
*Goflow Order Fulfilment system.
* Microsoft Applications (Excel and Word)
LET'S WORK TOGETHER IN GROWING YOUR BUSINESS.
Feel free to visit my personal accounts here
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Top Skills
E-Commerce » Shopify
Experience: 5 - 10 years
Order Management: From checkout to doorstep, process and/or edit orders, sync tracking numbers, and manage dropshipping apps. Customer Support: They act as the brand’s voice, answering emails, managing live chats, and processing returns/refunds. Store management includes product listing, adding stock to the inventory, and updating product photos.
Customer Support » Ecommerce » Amazon
Experience: 2 - 5 years
- Account Management of Amazon Seller Central and Shopify - Problem-solver of customer concerns & cases - Bad Amazon Product Feedback and Reviews ELIMINATOR - Email Handling - Generating reports and Excel/google sheets - Managing Amazon basic listings - Customer Success Manager
E-Commerce » Order processing
Experience: 1 - 2 years
Other Skills
E-Commerce » Amazon
Experience: 5 - 10 years
Listing Management: Creating and optimizing ASINs with keyword-rich titles, bullet points, and backend search terms. They also manage A+ Content and variation families. Inventory & FBA Operations: Monitoring stock levels to prevent stockouts, creating FBA shipment plans, and tracking inbound shipments to Amazon warehouses. Account Health Monitoring: Checking the Account Health dashboard daily to resolve policy warnings, listing suppressions, and stranded inventory issues. Customer Service: Responding to buyer messages within Amazon’s strict 24-hour window, managing returns, and monitoring product reviews for quality control. Reimbursements & Case Logs: Identifying lost or damaged FBA inventory and opening/following up on cases with Amazon Seller Support to recover funds. Advertising Support (PPC): Extracting search term reports, identifying wasted ad spend (negative keywords), and adjusting bids based on target ACoS. The Goal: To maintain a 5-star seller rating and high "Best Seller Rank" (BSR) through meticulous operational maintenance.
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Monitor inquiries from email, chat, and social media in one dashboard. Sees the customer’s order history and tracking status instantly without switching tabs. Answer common questions in seconds, pulling in variables like names and tracking numbers automatically. Edit orders, process refunds, or update shipping addresses directly inside the Gorgias sidebar, which syncs back to Shopify in real-time.
E-Commerce » Order processing » Order Tracking
Experience: 1 - 2 years
Ensures a seamless "Post-Purchase" experience by keeping customers informed and reducing support inquiries. Ensures tracking numbers from suppliers or fulfillment apps (Goflow, Pirate Ship, XPS shipping systems) are correctly synced to the Shopify order. Trigger automated shipping confirmation emails to provide customers with real-time tracking links.
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro city, Misamis Oriental
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 2%
- Influence: 11%
- Steadiness: 45%
- Compliance: 43%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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