Keiyrnille

Quality Analyst

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Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (yesterday)

Member Since

July 30th, 2021

Profile Description

I am a detail-oriented Quality Analyst with experience in the BPO industry, focused on monitoring customer interactions and ensuring compliance with quality standards, process guidelines, and client requirements. I analyze calls, chats, and emails to identify gaps, provide actionable feedback, and support continuous improvement. I work closely with agents, team leaders, and management to enhance customer experience, improve performance metrics, and maintain high service quality. I am skilled in quality audits, calibration, reporting, and root-cause analysis, with a strong commitment to accuracy, consistency, and customer satisfaction.

Basic Information

Age
27
Gender
Female
Website
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Address
Carmen, Bohol
Tests Taken
IQ
Score:  125
DISC
Dominance: 11
Influence: 6
Steadiness: 48
Compliance: 36
English
C1(Advanced)
Government ID
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