Detail-oriented professional with over three years of experience in call center operations and a degree in Accountancy. With a background in Quality Assurance, I have successfully trained new hires, coached agents on performance improvement plans (PIPs), and worked on enhancing the quality of customer interactions. Experienced in evaluating performance, identifying trends, and implementing process improvements to optimize service delivery.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: Less than 6 months
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