I worked for the BPO industry from March 2015 - February 2021. During this period, I worked as an outbound sales agent from March 2015 - March 2016. I was promoted to Team lead in April 2017 and handled both outbound and inbound campaigns.
Outbound (sales):
- Cold calling
- Help customers with claims
- Answer customer queries
- Refer to claims expert
Inbound (customer support):
- Answer customer queries
- Provide customer location to mover vans
- Provide support on products and services
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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