I worked for the BPO industry from March 2015 - February 2021. During this period, I worked as an outbound sales agent from March 2015 - March 2016. I was promoted to Team lead in April 2017 and handled both outbound and inbound campaigns.
Outbound (sales):
- Cold calling
- Help customers with claims
- Answer customer queries
- Refer to claims expert
Inbound (customer support):
- Answer customer queries
- Provide customer location to mover vans
- Provide support on products and services
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.