Highly experienced HRIS Administrator and IT Specialist with over 8 years of hands-on
experience supporting enterprise HR platforms, IT security operations, and service desk
environments. Demonstrated expertise in HR system administration, user access
governance, incident and problem management, and data-driven reporting. Adept at
working with cross-functional and onshore teams to deliver system enhancements, ensure
compliance, and maintain high service availability. Strong foundation in ITIL practices,
networking, and technical troubleshooting within BPO and enterprise settings.
Experience: 10+ years
Manage HR system administration including user access, application configuration, and security compliance. Generate reports for upper management and monitor incidents using Dovetail ticketing system. Administered IT security policies, user IDs, and access management processes. Handled incidents and requests via phone, email, and portal using ServiceNow.
Experience: 10+ years
Manage HR system administration including user access, application configuration, and security compliance
Experience: 10+ years
Provide system support, troubleshooting, and process improvement documentation. Supported IT security services during weekends and after-hours when required.
Experience: 10+ years
Provided technical support via remote tools (Skype for Business, Windows Remote Assistance)
Experience: 10+ years
Administered IT security policies, user IDs, and access management processes.
Experience: 10+ years
Provide system support, troubleshooting, and process improvement documentation.
Experience: 10+ years
Generated system security reports and assisted in audit activities
Experience: 10+ years
Provide system support, troubleshooting, and process improvement documentation.
Experience: 2 - 5 years
Generate reports for upper management and monitor incidents using Dovetail ticketing system. create dashboard reports
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