Logistic Coordinator (Ecommerce) Customer Support

Overview

Looking for part-time work (6 hours/day)

at $5.04/hour ($720.00/month)

COLLEGE

Last Active

March 14th, 2024 (822 days ago)

Member Since

September 14th, 2014

Profile Description

Input business information thoroughly for accurate tracking and analysis.
Handle requests from customers and ensure that issues are resolved both promptly and accurately.
Research and resolve customers’ disputes and problems within established guidelines.
Handle disgruntled and dissatisfied customers in a courteous and professional manner.
Strive to resolve customer issues on the first call without having to transfer the caller and follow escalation procedures as needed.
Educate the customer where applicable to prevent the need for future contact.
Maintain a balance between company policy and customer benefit in decision making.    

Experienced Quality Assurance Analyst with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Service Representatives, Communication, Quality Management, Teamwork, and Business Process Outsourcing (BPO). Strong quality assurance professional

Support tickets from our sellers and warehouses
Troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution