Expert in Customer Service Field

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (9 days ago)

Member Since

June 18th, 2021

Profile Description

With a decade of customer service and operational expertise across diverse, fast-paced industries—including real estate, healthcare, airlines, and education—I have consistently leveraged my skills to improve client satisfaction, streamline booking and reservation processes, and support business growth.

Most recently, working as a Booking Manager and Real Estate Customer Support specialist for remote clients in the US and Australia, I handled end-to-end customer communications, led SMS and text campaigns to optimize booking schedules, and managed complex property inquiries. My clients have trusted me to operate with high autonomy, even managing the end-to-end hiring and training pipeline for new tea ---------- mbers.

Prior to my freelance work, my multi-year tenure as a Senior Representative in Customer Service Operations at Cardinal Health allowed me to refine my problem-solving skills in high-stakes environments. There, I managed urgent emergency orders and was selected for the mentor program for Global Business Services. Whether de-escalating passenger concerns for an international airline or supporting students with College Board inquiries, I pride myself on taking total ownership of every case interaction.

Furthermore, I bring deep technical proficiency across a wide array of CRM and operational platforms, including Salesforce, SAP, Genesys Cloud, RingCentral, and Sabre. Combined with my recent Bachelor of Science in Business Administration (majoring in Marketing Management) and recognition as a President’s Lister, I offer both the practical experience and the strategic mindset needed to excel in this role.