Customer Support & Operations Specialist | 8+ Years BPO Experience | Content & D

Over 8 years of experience providing customer support across telecommunications, e-commerce, and subscription-based services. Proven ability to resolve complex customer concerns, manage escalations, maintain strong customer relationships, and deliver high-quality service through phone, email, and chat channels while consistently meeting performance targets.

Skilled in assisting customers through live chat, resolving inquiries efficiently, multitasking across multiple conversations, and delivering exceptional customer experiences in a fast-paced environment.

Experienced in managing high-volume inbound and outbound customer interactions, resolving account, billing, technical, and service-related concerns while maintaining professionalism, empathy, and customer satisfaction.

Experienced in managing customer inquiries through email, providing timely an accurate responses, handling escalations, and maintaining professional communications while ensuring customer satisfaction.

Strong command of the English language with the ability to communicate clearly, professionally, and confidently in both written and verbal interactions. Experienced in handling customer inquiries, resolving concerns, and building positive customer relationships with international clients.

Managed customer inquiries and operational communications through email, ensuring timely resolution of concerns, accurate documentation, effective follow-ups, and a high standard of customer service and professionalism.

Delivered technical support for telecommunications customers by troubleshooting connectivity, account, and service-related issues, providing clear guidance, resolving concerns efficiently, and ensuring customer satisfaction through effective problem-solving and communication.