Elizabeth

Customer Success Analyst

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.22/hour ($1,363.65/month)

Some College

Last Active

August 30th, 2024 (656 days ago)

Member Since

September 5th, 2014

Profile Description

Customer Success Analyst with over 16 years of experience in IT, retail, and customer support sectors. Proven track record in exceeding customer satisfaction targets, leveraging data to drive user engagement, and fostering cross-functional collaboration. Adept at utilizing advanced analytics tools like Tableau and pursuing continuous learning through certifications such as Google Analytics.

Proven Achievements:
- Consistently surpassed customer satisfaction targets at Convoso, earning client commendations for dedication and proactive support.
- Utilized data analysis to identify and address customer pain points, resulting in significant improvements in user engagement and retention.
- Developed strong interdepartmental relationships to ensure seamless customer experiences.

Diverse Experience:
- Extensive experience across IT, retail services, customer support, and customer success roles.
- Gained technical expertise at companies like SYKES Philippines and Uber.
- Committed to professional growth through continuous learning and certifications.

Professional Development:
- Passionate about the latest trends in customer success and data analytics.
- Eager to embrace new challenges and contribute to organizational growth and success.

Top Skills

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Other Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Human Resources » Onboarding

Experience: 2 - 5 years

Office and Administration » Client Relationship Management

Experience: 2 - 5 years

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 114: DISC
Dominance: 20
Influence: 10
Steadiness: 39
Compliance: 31: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”