Overview
Looking for full-time work (8 hours/day)
at $8.52/hour ($1,500.01/month)
Some College
Last Active
August 30th, 2024 (106 days ago)
Member Since
September 5th, 2014
Profile Description
Customer Success Analyst with over 16 years of experience in IT, retail, and customer support sectors. Proven track record in exceeding customer satisfaction targets, leveraging data to drive user engagement, and fostering cross-functional collaboration. Adept at utilizing advanced analytics tools like Tableau and pursuing continuous learning through certifications such as Google Analytics.
Proven Achievements:
- Consistently surpassed customer satisfaction targets at Convoso, earning client commendations for dedication and proactive support.
- Utilized data analysis to identify and address customer pain points, resulting in significant improvements in user engagement and retention.
- Developed strong interdepartmental relationships to ensure seamless customer experiences.
Diverse Experience:
- Extensive experience across IT, retail services, customer support, and customer success roles.
- Gained technical expertise at companies like SYKES Philippines and Uber.
- Committed to professional growth through continuous learning and certifications.
Professional Development:
- Passionate about the latest trends in customer success and data analytics.
- Eager to embrace new challenges and contribute to organizational growth and success.
Top Skills
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Human Resources » Onboarding
Experience: 2 - 5 years
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 20
- Influence: 10
- Steadiness: 39
- Compliance: 31
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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