Reliable Customer Service/ Support in Ecommerce | Email, Chat & Phone

I have several years of experience as an email support specialist for eCommerce dropshipping brands across the EU, US, and eBay markets. My day-to-day work involved managing inboxes, resolving customer concerns, and making sure each message was answered clearly, calmly, and with the right solution. I handled everything from shipping delays, refund and return requests, lost or damaged parcels, product questions, sizing concerns, and order corrections. I’ve worked with Shopify, Gmail, Freshdesk-style ticket tools, and eBay’s seller dashboard. I’m very comfortable navigating orders, checking tracking, coordinating with suppliers, and sending accurate updates to customers. I’ve also managed high-volume inboxes while keeping quality and empathy in every response. Overall, I bring professionalism, fast response times, and strong problem-solving skills always making sure customers feel heard, supported, and satisfied.

As a Chat Support Representative for eBay, I provided real-time assistance to sellers regarding listings, account issues, order disputes, policy violations, and performance metrics. I helped resolve concerns related to item visibility, shipping delays, buyer claims, and payment holds. I guided sellers through platform tools, best practices, and policy compliance to maintain account health. Using internal systems, I documented cases, escalated complex issues, and ensured a smooth selling experience. My role required clear communication, fast problem-solving, and strong knowledge of eBay’s seller policies.

As a Phone Support Representative, I delivered real-time assistance to customers for eCommerce and travel-related concerns. At Enlightened Today, I handled refund inquiries, order issues, and product concerns, ensuring quick and clear resolutions. With Qantas, I assisted passengers with flight bookings, cancellations, and travel planning, ensuring compliance with airline policies. At Hotels.com, I supported guests with hotel reservations, changes, and urgent travel needs. Across all roles, I maintained high service standards, communicated effectively, and resolved issues with empathy and professionalism.

As a Customer Service Representative at Qantas, I supported travelers with comprehensive flight planning services. I assisted customers with booking flights, modifying itineraries, managing special requests, and providing fare options that matched their travel needs. I offered guidance on baggage policies, travel documents, and destination requirements. I ensured smooth pre-travel arrangements by coordinating with internal teams and using reservation systems like Amadeus. My role required attention to detail, clear communication, and a strong commitment to delivering a stress-free travel experience.