Freight Virtual Assistant | Track & Trace | Logistics Support / Shopify VA /Amazon

I have a strong background in customer service, with experience as a customer service representative, technical support, and sales agent. I've also worked in retail customer service which helped me develop excellent communication and problem-solving skills and a deep understanding of customer needs.

As an Amazon Product Researcher, though I am a newcomer to the field, I have specialized experience with Keepa and SellerAmp SAS, which has given me a solid foundation in data-driven product sourcing and sales analysis. My passion for learning and attention to detail make me a strong candidate for this role. I particularly enjoy sourcing in the home and kitchen and beauty and personal care categories, where I’ve found that I can uncover unique, high-demand products. My favorite sourcing techniques are reverse sourcing and storefront sourcing, which allow me to identify trending products and potential niches with high demand and growth potential. These methods have greatly enhanced my product research process and helped me develop a keen eye for profitable opportunities.

I have a strong background in customer service, with experience as a customer service representative, technical support, and sales agent. I've also worked in retail customer service which helped me develop excellent communication and problem-solving skills and a deep understanding of customer needs.

Currently work with DC98 Logistics, a trucking company operating both dry van and refrigerated units. I support daily freight operations by handling track-and-trace monitoring, maintaining accurate Google Sheets reports, assisting with rate quoting, and managing other freight-related virtual assistant tasks that help keep operations efficient and well-organized.

As a Technical Support Specialist, I provided troubleshooting and assistance to international clients encountering technical issues with mobile devices, satellite radios, and home appliances. My role involved: 1. Mobile Device Troubleshooting: Assisting clients with setting up and configuring their cell phones, including troubleshooting software, connectivity, and performance issues. Guided users through step-by-step solutions to resolve device-related problems efficiently. 2. Satellite Radio Support: Providing support to clients experiencing issues with their satellite radio systems in vehicles. I helped resolve signal disruptions, activation issues, and troubleshooting reception or functionality concerns. 3. Appliance Support: Specializing in troubleshooting appliance-related issues, particularly refrigerators. I helped clients address common problems such as temperature control, ice maker issues, and power-related malfunctions, offering both troubleshooting steps and solutions for repairs. 4. Multinational Client Interaction: Interacting with clients across diverse regions, including Australia, New Zealand, and the USA, tailoring my approach to meet cultural preferences and time zone considerations, ensuring clear communication and high levels of customer satisfaction. 5. Problem-Solving & Technical Expertise: Diagnosing technical issues using a range of tools and resources, providing clear instructions to clients, and escalating complex issues to higher-level support when necessary. 6. Documentation & Reporting: Maintaining accurate logs of customer interactions and troubleshooting steps using CRM tools, ensuring seamless follow-up and service continuity. This role strengthened my technical aptitude, problem-solving abilities, and customer service skills while allowing me to provide essential support for clients dealing with a variety of technical issues across different devices and platforms.

I have extensive experience in the healthcare industry, specifically in eligibility and benefits, where I assisted clients in understanding their coverage and ensuring they receive the benefits they are entitled to. I've also worked as an appointment setter for durable medical equipment in healthcare accounts, coordinating appointments and ensuring timely follow-ups to get patients the services they needed.

As an Appointment Setter, I managed a diverse international client base across Australia, New Zealand, and the USA, ensuring seamless communication and successful scheduling for meetings and consultations. My role involved: 1. Client Engagement: Engaging with potential clients through calls, emails, and messages, building rapport, and understanding their needs to schedule appointments effectively. 2. Appointment Coordination: Using ViciDialer to make high-volume outbound calls, accurately capturing client details, and setting up appointments for sales or service teams. 3. CRM Management: Utilizing CRM software to track client interactions, update records, and ensure follow-up activities were timely and efficient. 4. Multichannel Communication: Communicating with clients via Skype, phone, and email, adapting to their preferred methods of contact while ensuring professional and efficient service. Cross-Region Scheduling: Navigating time zones across multiple countries to ensure appointments were scheduled at convenient times for international clients. 5. Performance Monitoring: Consistently meeting and exceeding appointment-setting targets, contributing to the overall success of sales and customer service teams. This role honed my organizational and communication skills while allowing me to develop a keen understanding of the unique needs of clients across different regions.