Overview
Looking for full-time work (8 hours/day)
at $8.25/hour ($1,600.00/month)
Bachelors degree
Last Active
October 30th, 2025 (217 days ago)
Member Since
August 14th, 2014
Profile Description
*Results-oriented individual with over 6 years of experience in a leadership role in a tech industry
*Over 12 years of BPO experience with expertise in Customer care-centered Technical support
*Effective in managing ethnically diverse team members (Filipinos, Indians, Mexicans)
In my last role as Shift Lead, I manage and lead a team of employees, making sure to communicate company goals, safety practices, and deadlines to my team. While motivating and assessing their performance and proving help to management via training so all team members have the capability to answer all customer concerns. And acting as a bridge between all team members and the management. Ensuring that all parties involved are updated on our performance and metrics. also making sure to communicate concerns and policies among management and team members.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Customer Support » Technical Support
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 24
- Influence: 14
- Steadiness: 28
- Compliance: 37
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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