Chasyl

VA / CSR / QA Analyst

80 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

April 6th, 2024 (10 days ago)

Member Since

April 23rd, 2021

Profile Description

I was previously a Quality Assurance Analyst who evaluated customer support agents' emails, calls, lead generation output, and content curation to ensure product quality for multiple accounts. I also created, implemented, and updated quality guidelines for audits.

I've had a wide range of experience with customer service, both voice and non-voice support, including lead generation and content curation.

I am also well-trained in tools such as Zendesk, FreshDesk, Hubspot, and Magento, and I have intermediate proficiency in Microsoft Office applications (Word, Excel, and PowerPoint), Google Workspace Applications (Docs, Sheets, Forms, and Slides), and Adobe applications (Photoshop, Illustrator, InDesign, and Premiere).

Top Skills

Customer Support » Email Support

Customer Support » Chat Support

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 2 - 5 years

Other Skills

Real Estate » Lead Generation

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

E-Commerce » Magento

Design » Adobe » Photoshop

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Basic Information

Age
28
Gender
Female
Website
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Address
Dumaguete City, Negros Oriental
Tests Taken
IQ
Score:  121
DISC
Dominance: 39
Influence: 7
Steadiness: 14
Compliance: 40
English
C2(Advanced/Mastery)
Uploaded ID
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