VA / CSR / QA Analyst

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 13th, 2023 (26 days ago)

Member Since

April 23rd, 2021

Profile Description

I was previously a Quality Assurance Analyst who evaluated customer support agents' emails, calls, lead generation output, and content curation to ensure product quality for multiple accounts. I also created, implemented, and updated quality guidelines for audits.

I've had a wide range of experience with customer service, both voice and non-voice support, including lead generation and content curation.

I am also well-trained in tools such as Zendesk, FreshDesk, Hubspot, and Magento, and I have intermediate proficiency in Microsoft Office applications (Word, Excel, and PowerPoint), Google Workspace Applications (Docs, Sheets, Forms, and Slides), and Adobe applications (Photoshop, Illustrator, InDesign, and Premiere).