SUMMARY
Detail-oriented Remote Administrative Support professional with over 4 years of experience in healthcare environments. I excel in managing appointments, patient communication, and data entry within electronic health record systems. Proven track record of improving administrative workflows and enhancing overall productivity. Adept at leveraging technology for seamless operations and maintaining strong client relationships.
SKILLS & QUALIFICATIONS
Remote Administrative Support, Healthcare Administration, Communication Management, Data Entry, Appointment Scheduling, Customer Service, Microsoft Office Suite, Insurance Verification, Calendar Management, Team Collaboration, Problem Solving, Workflow Optimization, Electronic Health Records, Salesforce, Digital File Management, Client Relations, Project Coordination, Google Workspace, Zoom, Slack, Clickup
PROFESSIONAL EXPERIENCE
Remote Office Assistant | One Health Spine and Injury Center | USA | January 10, 2021 - February 2022 Streamlined communication between back office and front desk operations, resulting in an increase in response efficiency to client inquiries.Maintained and organized digital patient records, improving data retrieval and contributing to enhanced patient satisfaction.Contributed to accurate and timely scheduling of appointments, leading to reduction in scheduling
Remote Back Office Support | Pacific West Diagnostic Imaging | USA | February 2022 - February 03, 2025 Facilitated effective communication with patients, lien-related case attorneys and healthcare providers, enhancing patient satisfaction..Proficiently managed patient insurance verifications, successfully increasing approval rates for MRI procedures.Oversaw the preparation and editing of medical reports, ensuring accuracy and professionalism in documentation.Implemented scheduling optimization strategies that reduced patient wait times by, improving overall clinic efficiency.
EDUCATION
Bachelor of Science in Industrial Psychology | Eulogio Amang Rodriguez Institute of Science and Technology
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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