Hi! I'm a highly organized and detail-oriented professional with nearly 9 years of experience in customer service, recruitment, administrative support, and remote work. My background includes 6 years supporting U.S.-based financial services customers, 3 years in full-cycle recruitment for U.S. and local clients, and hands-on experience running my own digital product business.
Throughout my career, I've developed strong communication, problem-solving, and multitasking skills while working in fast-paced environments. I've successfully managed candidate sourcing and screening, customer escalations, reporting, data management, client communication, and day-to-day administrative tasks.
My areas of expertise include:
• Recruitment and talent sourcing
• Candidate screening and interview coordination
• Customer support
• Administrative support and operations
• Data entry and reporting
• Calendar and inbox management
• Document organization and file management
• Research and information gathering
• Digital product creation and client relations
Tools I’ve used:
• Microsoft Office (Excel, Word, Outlook)
• Google Workspace (Docs, Sheets, Gmail, Drive)
• Workday and Applicant Tracking Systems (ATS)
• Zoom, Slack, and remote collaboration tools
• Canva and digital content creation platforms
As a self-motivated professional, I take pride in delivering accurate, reliable, and high-quality work. Whether you need support with recruitment, customer service, administrative tasks, or business operations, I'm committed to helping your business run efficiently and achieve its goals.
I look forward to working with you!
Experience: 5 - 10 years
Dedicated to delivering excellent customer service with a strong focus on customer satisfaction and problem-solving. Recognized as a top agent in my previous role for consistently exceeding performance metrics and providing outstanding support.
Experience: 2 - 5 years
Skilled in providing excellent phone support with a professional and customer-focused approach. Experienced in handling inquiries, resolving issues efficiently, and ensuring a positive customer experience through clear communication and active listening.
Experience: 5 - 10 years
Detail-oriented and highly accurate in data entry, ensuring efficiency and precision in handling large volumes of information. Skilled in maintaining data integrity, meeting deadlines, and using various data management tools.
Experience: 2 - 5 years
Experienced recruiter with strong skills in sourcing, screening, and hiring top talent. Skilled in crafting competitive job offers that align with company policies and effectively attract candidates, ensuring a smooth hiring process from start to finish.
Experience: 2 - 5 years
Experienced in providing efficient and professional email support, ensuring prompt and accurate responses to customer inquiries. Skilled in problem-solving, maintaining a positive tone, and delivering excellent customer service through written communication.
Experience: 2 - 5 years
Experienced in providing excellent technical support, troubleshooting issues efficiently, and guiding users to effective solutions. Skilled in clear communication, problem-solving, and ensuring a seamless customer experience through technical expertise and patience.
Experience: Less than 6 months
Detail-oriented and eager to develop transcription skills, with a strong focus on accuracy and efficiency. Able to transcribe audio with clarity, maintain proper formatting, and meet deadlines.
Experience: Less than 6 months
Fluent in Tagalog with entry-level translation skills, ensuring accurate and clear translations between English and Tagalog. Detail-oriented and committed to maintaining the original meaning and tone of the content.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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